Digital Governance and Public Service Transformation in Akwa Ibom State

The integration of digital governance and public service transformation has become a cornerstone of public administration reform globally, particularly in improving efficiency, transparency, and accountability in public service delivery. This study examined the effect of digital governance on public service transformation in Akwa Ibom State focusing on egovernment service delivery, digital transparency, information communication technology (ICT) and identifying key challenges that affect their effectiveness. The study adopted the Technology Acceptance Model (TAM) framework as its theoretical foundation. Using a descriptive survey design, data were collected from 400 respondents drawn from civil servants and residents in Akwa Ibom State that interact with e-government platforms using convenience sampling technique. Quantitative data were analysed using descriptive statistics, using tables and simple percentages, while hypotheses were tested using multiple regression analysis with the aid of Statistical Package for Social Sciences (SPSS Version 25). Findings revealed that e-government service delivery, digital transparency, and ICT infrastructure had positive and significant effects on public service transformation in Akwa Ibom State. The study concluded that digital governance significantly enhances efficiency, transparency, accountability, and accessibility of public services. It was recommended among others that government should invest more in ICT infrastructure, strengthen digital literacy among public servants, and improve transparency through digital platforms.