Logistics Service Recovery and Customer Retention in the Construction Aggregates Industry in Cross River State

Logistics Management Service Failure Service Recovery Customer Retention Haulage and Transportation

Eyo E. Essien, Dafe O. Akene & Edim E. James — volume 9, issue 1 — pp. 81-105

Recovery Strategies for Service Failure and Customers Repurchase Intentions in Selected Hotels in Eket, Akwa Ibom State, Nigeria

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Etuk Aniebiet & Justina E. Ekong — volume 6, issue 1&2 — pp. 262-276