Customer Relationship Management (CRM) and Passengers’ Satisfaction of Akwa Ibom State Transport Company (AKTC) Services in Akwa Ibom State
Journal Article

Ekemini Iniobong Nseyo & Sunday J. Akpan

Customer relationship management Shared values Bonding Conflicts management Tangibility Commitment Passengers’ Satisfaction

Volume 10, Issue 4 — pp. 235-249