Logistics Service Recovery and Customer Retention in the Construction Aggregates Industry in Cross River State
Journal Article

Eyo E. Essien, Dafe O. Akene & Edim E. James

Logistics management Service failure Service recovery Customer retention Haulage and transportation

Volume 9, Issue 1 — pp. 81-105 | DOI: 10.61090/aksujomas.9105

Service Quality Delivery and Students’ Satisfaction in the University of Calabar, Calabar, Nigeria
Journal Article

Nsobiari F. Awara, Joseph A. Anyadighibe, Sunday I. Eneh, Edim E. James & Michael Oladejo

Service quality delivery student satisfaction reliability responsiveness empathy tangibles

Volume 6, Issue 1&2 — pp. 158-179