Quality Management Techniques and Operational Performance: Empirical Insights From Oil and Gas Servicing Companies in Nigeria

This study investigates the relationship between quality management techniques and operational performance among oil and gas servicing companies in Nigeria. Using the descriptive survey, primary data were collected from 242 operations managers, quality assurance managers, and quality control technicians who were randomly drawn from the oil and gas sector. Data analysis was achieved through the multiple regression analysis and the factor analysis. The results indicate that Quality Audit, ISO 9000 certification, Benchmarking, and Business Process Re-engineering were positively related to operational performance in terms of service delivery, learning, and growth. The study therefore recommends, among others the full-scale implementation of quality management techniques (Quality Audit, ISO 9000, Benchmarking, and BPR) to improve their service delivery and organisational learning. The adoption of these techniques can result in reduced costs, increased efficiency, foster innovation, and build an operational competitive advantage.